PORTAL LOCKERS LLC – PRIVACY POLICY
Last Updated: March 26, 2026

This Privacy Policy describes how Portal Lockers LLC (“Portal,” “we,” “our,” or “us”) collects, uses, and shares personal information in connection with locker rental services provided at Events, Venues, and partner locations.
By using our services, you agree to the terms of this Privacy Policy.

1. Overview of Data Roles
Portal Lockers LLC acts as a data controller for customer data collected in connection with locker rentals.
We utilize third-party service providers, including:
- Keynius B.V. – locker system software provider (data processor)
- Adyen N.V. – payment processor
These third parties process data on our behalf or as independent processors in accordance with their own privacy policies.

2. Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Locker reservation details
- Transaction and payment information (processed via third-party providers)
- Device or interaction data (e.g., QR scans, system access logs)

3. How We Collect Information
Information is collected when you:
- Reserve or rent a locker
- Interact with locker systems (including QR code access)
- Contact customer support
- Provide information at the venue or event
Much of this data is collected and processed through the Keynius locker management system.

4. How We Use Your Information
We use personal information to:
- Provide locker access and services
- Process payments and transactions
- Send transactional communications (e.g., access codes, receipts)
- Provide customer support
- Maintain system security and prevent misuse
- Comply with legal and regulatory obligations
We do not sell your personal information.

5. Data Processing by Third Parties
Keynius (Locker System Provider)
Your personal data is primarily stored and processed through systems operated by Keynius.
For more information, please review: https://keynius.eu/privacy-statement
Adyen (Payment Processor)
Payments are processed securely by Adyen. Portal does not store full payment card details.
For more information, please review: https://www.adyen.com/policies-and-disclaimer/privacy-policy

6. Data Sharing
We may share your information with:
- Keynius (locker system operation)
- Adyen (payment processing)
- Operator (venue/event partners) where necessary for locker access, identity verification, and operational support
We do not share personal data for marketing or resale purposes.

7. Data Retention
We retain personal data only as long as necessary for:
- Service delivery
- Customer support
- Legal, tax, and compliance obligations
Data may be deleted, anonymized, or aggregated after it is no longer required.
Retention timelines may also be influenced by our service providers (e.g., Keynius, Adyen).

8. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
To submit a request, contact us by email via info@portallockers.com.
We will respond within a reasonable timeframe, typically within 30 days.

9. SMS and Communications
By providing your phone number, you consent to receive transactional communications, including locker access information and service updates.
You may opt out at any time by:
- Replying STOP to any SMS message
- Contacting us at team@portallockers.com

10. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information.
However, no system can be guaranteed to be completely secure.

11. International Data Transfers
Because our service providers (including Keynius) may operate internationally, your data may be transferred and processed outside of your state or country of residence.
We rely on our vendors to implement appropriate safeguards for such transfers.

12. Third-Party Privacy Policies
Our services rely on third-party systems. Their privacy practices are governed by their own policies:
- Keynius: https://keynius.eu/privacy-statement
- Adyen: https://www.adyen.com/policies-and-disclaimer/privacy-policy
We encourage you to review these policies.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be reflected by revising the “Last Updated” date.

14. Contact Information
Portal Lockers LLC
team@portallockers.com